| Skill Category |
Skill Name |
Skill Status Selection |
Skill Description |
| Strategy and architecture |
IT governance |
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Establish and oversight of organisation IT including supply, demand, decision making, costs, risks, benefits. |
| Strategy and architecture |
IT strategy and planning |
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Strategic planning is a process in which organizational leaders determine their vision for the future as well as identify their goals and objectives for the organization. |
| Strategy and architecture |
Information management |
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Develop and analyse information structures, support business decision making & maintain data content policies. |
| Strategy and architecture |
Information systems coordination |
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Sharing services and information using common approaches across a large organisations. |
| Strategy and architecture |
Information security |
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Design & implement security controls, create management strategies to maintain confidentiality & integrity. |
| Strategy and architecture |
Information assurance |
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Ensure stakeholder confidence of information, storage and transmission. |
| Strategy and architecture |
Analytics |
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Information resulting from the systematic analysis of data or statistics. |
| Strategy and architecture |
Information content publishing |
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Manage data collection, assembly and publishing including structured and semi-structured forms. |
| Strategy and architecture |
Consultancy |
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Provide advice, assistance, planning, delivery of info systems based on expertise and experience. |
| Strategy and architecture |
Technical specialism |
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Provide expert advice for technology, techniques, product or applications. |
| Strategy and architecture |
Research |
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Advance knowledge using innovation, experiments, evaluation to reach goals. |
| Strategy and architecture |
IT management |
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Management of IT including change processes & service improvement while meeting business performance. |
| Strategy and architecture |
Financial management |
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Overall financial management of assets & resources used for services while maintaining compliance. |
| Strategy and architecture |
Innovation |
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Recognise and exploit business opportunities by providing IT to ensure more efficient & effective performance. |
| Strategy and architecture |
Business process improvement |
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Identify alternate approaches for business activities such as automation, assessment of costs & benefits. |
| Strategy and architecture |
Enterprise and business architecture |
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Create methods & models for enterprise future that enables evolution. Translate business strategy to operations. |
| Strategy and architecture |
Business risk management |
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Plan and implement organisation processes to manage risk to success including IT, power, supplies and data. |
| Strategy and architecture |
Sustainability strategy |
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Create IT strategy for consumption and sources of supplies and energy and work within regulatory frameworks. |
| Strategy and architecture |
Emerging technology monitoring |
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Identify new hardware, software, communication technologies and their value to an organisation. |
| Strategy and architecture |
Continuity management |
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Identify critical business processes & risks & contingency plans. |
| Strategy and architecture |
Sustainability management |
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Plan and manage changes to IT, systems, processes, practices to reduce consumption of energy and materials. |
| Strategy and architecture |
Network planning |
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Create & maintain network plans, comms, data, voice with service levels. Includes copper, fibre and wireless. |
| Strategy and architecture |
Solution architecture |
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Develop frameworks for hardware software components integration for current and future business needs. |
| Strategy and architecture |
Data management |
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Manage practices and process for integrity, safety and availability of all forms of data and data structures. |
| Strategy and architecture |
Methods and tools |
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Ensure appropriate planning, testing, operation, maintenance of systems adopted throughout organisation. |
| Change and transformation |
Portfolio management |
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Ensure IT portfolio of programmes, project and services meets business strategies continuously. |
| Change and transformation |
Programme management |
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Coordinate related project and dependencies meet business strategies including monitoring, costs and staffing. |
| Change and transformation |
Project management |
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Manage projects for business processes & resources & skills within cost & time. |
| Change and transformation |
Portfolio, programme and project support |
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Includes portfolio/project definitions, advice on development, production and maintenance of business cases. |
| Change and transformation |
Business analysis |
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Design, investigate, analysis, review, propose business functions and processes, information used and sources. |
| Change and transformation |
Requirements definition and management |
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Define and manage business goals and initiatives for effective delivery of changes. |
| Change and transformation |
Business process testing |
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Plan, design, execute process tests for usability, ergonomics and performance. |
| Change and transformation |
Change implementation planning and management |
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The definition and management of the process for deploying and integrating new digital capabilities into the business in a way that is sensitive to and fully compatible with business operations. |
| Change and transformation |
Organisation design and implementation |
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The design and implementation of an integrated organisation structure, role profiles, culture, performance measurements, competencies and skills, to facilitate strategies for change and for training to enable the change. |
| Change and transformation |
Benefits management |
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Monitor benefits from projects and try to optimise impacts for individuals and synergy of teams. |
| Change and transformation |
Business modelling |
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Produce representations of real world business processes, data, organisation and time. |
| Change and transformation |
Sustainability assessment |
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Evaluate sustainability of operations, IT services, devices. Establish scheme to track consumption with feedback. |
| Development and implementation |
Systems development management |
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A process for planning, creating, testing, and deploying an information system. |
| Development and implementation |
Data analysis |
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Investigate, evaluate, classify information structures for real world development and linking. |
| Development and implementation |
Systems design |
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Design information systems to meeting business needs while maintaining enterprise architecture compatibility. |
| Development and implementation |
Network design |
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Produce network designs, strategies & documentation for voice, data, email, mobile, Internet, Intranet systems. |
| Development and implementation |
Database design |
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Specify, design and maintain systems for storage of structured and unstructured business information. |
| Development and implementation |
Programming/software development |
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Design, create, test, & document new and amended programs to agreed standards. |
| Development and implementation |
Animation development |
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The design and development of animated and interactive systems such as games and simulations. |
| Development and implementation |
Safety engineering |
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Apply methods to manage risks through system development during whole lifecycle including re-use. |
| Development and implementation |
Sustainability engineering |
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Application of methods to assure sustainability of whole life cycle in terms of energy, materials & reuse. |
| Development and implementation |
Information content authoring |
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Plan, design, create, manage text and graphical information in electronic formats. |
| Development and implementation |
Testing |
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Testing of design, management, execution adhere to performance required using tools, test cases, scripts & report. |
| Development and implementation |
User experience analysis |
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Communication of user's perceptions and responses that result from use of a product or service. |
| Development and implementation |
User experience design |
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Is the process of enhancing user satisfaction by improving the usability, accessibility, and pleasure provided in the interaction between the user and the product. |
| Development and implementation |
User experience evaluation |
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Refers to a collection of methods, skills and tools utilized to uncover how a person perceives a system. |
| Development and implementation |
Systems integration |
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logical integration of components & systems & interfaces to create operational services. |
| Development and implementation |
Porting/software integration |
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Integrate software products to produce new platform-specific versions. |
| Development and Implementation |
Hardware design |
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Create plans for physical components to fit into a system architecture. |
| Development and implementation |
Systems installation/decommissioning |
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Installation, testing, decommissioning, removal of software & hardware to agreed standards. |
| Delivery and operation |
Availability management |
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Define, analyse, plan, measure & improve availability while meeting service requirements of business. |
| Delivery and operation |
Service level management |
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Plan, control, review, audit service provision to meet business requirements & service agreements. |
| Delivery and operation |
Service acceptance |
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Achieve formal confirmation that acceptance criteria have been met including functionality, support and quality. |
| Delivery and operation |
Configuration management |
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lifecycle planning, control, management of documentation for software, hardware, systems. |
| Delivery and operation |
Asset management |
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Manage lifecycle of hardware, software, knowledge, inventory, usage, disposal. Optimize cost of ownership. |
| Delivery and operation |
Change management |
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Management of changes of service infrastructure including requests for change and emergency changes. |
| Delivery and operation |
Release and deployment |
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Manage processes to package, build, test & deploy changes/updates/releases including handover to operations. |
| Delivery and operation |
System software |
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Provision of expertise to install & maintain operating systems, data management, automation & utility software. |
| Delivery and operation |
Capacity management |
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Manage capabilities of hardware, software & network to meet needs and forecast future demands. |
| Delivery and operation |
Security administration |
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Monitor and authorise access to IT systems manage compliance. Admin duties relating to security management. |
| Delivery and operation |
Penetration testing |
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Is the practice of testing a computer system, network or Web application to find vulnerabilities that an attacker could exploit. |
| Delivery and operation |
Radio frequency engineering |
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Deploy, integrate & maintain RF and analogue elements of IT. |
| Delivery and operation |
Application support |
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Support users and services to achieve necessary functions while maintaining documentation & enhancements. |
| Delivery and operation |
IT infrastructure |
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Refers to an enterprise's entire collection of hardware, software, networks, data centers, facilities and related equipment used to develop, test, operate, monitor, manage and/or support information technology services. |
| Delivery and operation |
Database administration |
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Install, configure, upgrade, administer, monitor & maintain physical databases. |
| Delivery and operation |
Storage management |
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The planning, implementation, configuration & tuning of storage hardware and software including online / offline. |
| Delivery and operation |
Network support |
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Provide network maintenance & support services such as resolving problems & monitoring performance. |
| Delivery and operation |
Problem management |
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Resolve (reactive & proactive) incidents and problems through a information systems lifecycle. |
| Delivery and operation |
Incident management |
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Process and coordinate timely responses to incidents, monitor resolution and keep stakeholder up to date. |
| Delivery and operation |
Facilities management |
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The planning, control & management of all the facilities which collectively, make up the IT estate. |
| Skills and quality |
Learning and development management |
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Manage professional development & provide IT training to develop business and technical skills. |
| Skills and quality |
Learning assessment and evaluation |
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Evaluation of knowledge and skills by any means whether formal or informal against a framework. |
| Skills and quality |
Learning design and development |
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Design, create, package & maintain resources for education & training to suit audience. |
| Skills and quality |
Learning delivery |
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Transfer business and technical knowledge with professional attitudes to facilitate learning & development. |
| Skills and quality |
Teaching and subject formation |
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Design, develop, deliver and assess curricula for computing and information technology at any level. |
| Skills and quality |
Performance management |
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is an ongoing process of communication between a supervisor and an employee that occurs throughout the year in support of accomplishing the strategic objectives of the organization. |
| Skills and quality |
Resourcing |
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Resource management of IT workforce to enable service delivery. Provide advice on acquiring IT resources. |
| Skills and quality |
Professional development |
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Facilitate development of IT practitioners including training, monitoring & meeting business requirements. |
| Skills and quality |
Quality management |
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The application of techniques for monitoring and improvement of quality to any aspect of a function or process. |
| Skills and quality |
Quality assurance |
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Ensure quality standards are adhered to and best practices used throughout the organisation. |
| Skills and quality |
Quality standards |
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The develop, maintain, control & distribute quality standards. |
| Skills and quality |
Conformance review |
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Independent assessment of activity, process, deliverable, product of service to agreed standards. |
| Skills and quality |
Safety assessment |
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The assessment of safety-related software systems to determine compliance with standards and safety. |
| Skills and quality |
Digital forensics |
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Is the process of uncovering and interpreting electronic data. The goal of the process is to preserve any evidence in its most original form while performing a structured investigation by collecting, identifying and validating the digital information for the purpose of reconstructing past events. |
| Relationship and engagement |
Sourcing |
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Find out where (something) can be obtained. |
| Relationship and engagement |
Contract management |
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The overall management and control of the operation of formal contracts between organisations and suppliers. |
| Relationship and engagement |
Relationship management |
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Is a strategy in which a continuous level of engagement is maintained between an organization and its audience. |
| Relationship and engagement |
Customer service support |
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Range of services provided to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of the product. |
| Relationship and engagement |
Digital marketing |
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The marketing of products or services using digital channels to reach consumers. |
| Relationship and engagement |
Selling |
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Identify sales prospects, develop customer interest, prepare bids, execute sale of IT or related products. |
| Relationship and engagement |
Sales support |
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Provide technical advice & assistance to sales force, prospective client including customer development. |
| Relationship and engagement |
Product management |
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Is an organizational lifecycle function within a company dealing with the planning, forecasting, and production, or marketing of a product or products at all stages of the product lifecycle. |
